Welcome to the ampgroove Support Center

Help, answers, and everything you need for your music experience.

We’re here to help you get the most out of your music experience.

Got a question, found a bug, or have a suggestion? Drop us a message. We’re here to help with feedback, account support, partnerships — or to import your Spotify playlists.

Your Music, Your Way.

Enter a public playlist link (max 10,000 songs)
Your Spotify profile link (import all playlists)

Available Platforms

ampgroove Google Play Store Download

Android

ampgroove streams freely anytime on Android.

ampgroove iOS Download

iOS

ampgroove is ready for iOS on your device.

ampgroove Windows Download

Windows

ampgroove works perfectly on Windows PCs.

ampgroove Huawei Download

Huawei

ampgroove runs smoothly on Huawei devices.

ampgroove Amazon Download

Amazon

ampgroove streams easily on Amazon devices.

ampgroove Linux Download

Linux

ampgroove plays music seamlessly on Linux.

Quick Answers to Your Top Questions

Frequently Asked Questions (FAQs)

Find answers to the most common questions about ampgroove. If you don’t see what you’re looking for, please reach out to our Support Center.

What is ampgroove?

ampgroove is a modern music platform designed to let you stream, organize, and enjoy your favorite tracks without interruptions. You can build your own library, create playlists, and even bring in your music collections from other services.

Is ampgroove free to use?

The free plan provides unlimited listening without third-party ads.

What is included in the free plan?

Yes. ampgroove offers a free plan with ad-free streaming. We also provide a Pro plan with extra features like higher audio quality and faster playlist imports.

What does ampgroove Pro include?

No Ads.

Priority playlist imports.

Access to exclusive features under development.

What devices are supported?

Android: App available now.

iOS: Coming soon.

Windows: available now..

Web App (PWA): Works on any modern browser and can be installed like a native app.

Do I need an account to use ampgroove?

You can listen and explore without an account, but creating one lets you save playlists, keep your personal library, import content, and sync across devices.

How do I create an account?

Sign up using your email address or log in instantly with Google or X.

How do I delete my account?

If you’d like to permanently remove your account and all data:

Go to your account settings.

Select Delete Account.

Confirm the deletion.

Once deleted, your account and data cannot be restored.

Can I reset my password?

Yes. Use the Forgot Password option on the login page. You’ll receive an email with reset instructions.

How do I change my email or profile details?

From your account settings, you can update your personal information at any time.

Can I import my playlists from other services?

Yes. ampgroove allows you to bring playlists from other platforms into your account. Simply share the public link of your playlist or profile via the support form.

How long does the import process take?

Most playlist imports complete within a few hours. Larger collections may take longer depending on size.

Is there a limit to how many playlists I can import?

You can import multiple playlists as long as they meet our size and format guidelines.

Can I create my own playlists in ampgroove?

Yes. You can create, edit, and share playlists directly within ampgroove.

How do I report a bug or issue?

Go to support.ampgroove.com and open a ticket with:

Screenshots or recordings (optional).

A description of the issue.

Your device and app version.

The app isn’t working on my device. What should I do?

Check you have the latest version.

Clear (app) cache/data or reinstall the app.

If the issue continues, contact support.

How quickly does support respond?

Most requests are answered within 24–48 hours.

Do I need an active subscription to receive support?

No. Support is available to all users, whether on the free or Pro plan.